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How to set audio for a camera with audio function?
The IP address of the camera can be accessed from the web page. In the configuration-audio and video-audio, if the camera has an external pickup, the audio inpu...
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How to factory reset the camera
Access the camera through the web page, and select the default value that needs to be restored in Configuration-Basic Configuration-System-System Maintenance. R...
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Can the network camera use a four-core network cable?
It is not recommended to use a four-core network cable. The stability of the four-core network cable may be weaker than that of an eight-core network cable. Net...
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What is the difference between the main stream and the sub stream?
The main stream is the default video stream and the stream for large-screen preview. Generally, the value is larger, which can ensure the clarity of the video. ...
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What does it mean to turn on TOE?
When the device is working in an undesirable network environment, this function can be turned on; it is turned off by default.
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How to cancel the small green squares on the monitoring screen?
This is because motion detection enables dynamic analysis. If you don\'t want to display, you can log in to the camera with the ip address. Do not tick the conf...
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How many times will the device be locked if you enter the wrong password?
If the password is entered incorrectly 5 times, it will be locked. Unlocking method: power off the device and restart it.
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Do H.264 devices support changing to H.265?
It does not support changes, nor does it support implementation by upgrading equipment.
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How to restart the device remotely?
You need to access the device through a fixed external IP address or domain name. After logging in, in the configuration-system maintenance, click the restart m...
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Does the password recovery device need to be connected to the external network?
No need, just connect the device to the LAN.
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The surveillance picture at night feels like snow drifts by
[Problem phenomenon] After the infrared is turned on at night, there are many floating snowflakes in the picture, as shown in the figure below.
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Once the device is connected to the network, the entire environment cannot be connected to the network
Can try 1. Change the IP address. 2. Close UPNP. 3. Change the device password and restart it. 4. If the external network such as fluorite cloud is enabled, a...
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Can third-party products use SADP software?
Hello, it is not supported.
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Can the equipment be traded in?
Thank you very much for using our products. There is no \"old-for-new\" policy for the time being. If your product has any problems, please send it back to our ...
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How to adjust the focus of the camera?
Cylinder machine focusing: need to open the cover on the cylinder machine, unscrew the lens cover, there is a small screw under the lens to adjust the focus.
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Camera corridor mode setting
Applicable scenarios: Corridor mode is mainly used in narrow scenes such as corridors. Normal installation can only shine on relatively close places.
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What should I do if the resolution/bit rate of the sub-stream exceeds the limit?
When the sub-stream fetching fails due to over-limit, the \"Exception/Alarm\" window prompts \"sub-stream resolution/bit rate over-limit\", you can go to the ma...
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How to see if the power supply voltage of the device is normal?
After laying all pipes and wires (network cables, power cables), use a network cable tester and a multimeter to test whether there are breakpoints or signal str...
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What should I do if Google Chrome keeps prompting to install network controls?
Google Chrome version 45 and above has completely blocked third-party controls. Therefore, the web control of our device is not supported, and it is recommended...
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What should I do if there is an IP conflict?
If it prompts an IP address conflict, it is recommended to modify it to another IP address on the same network segment, such as 192.168.1.64 to 192.168.1.65